Smart Care is a loyalty reward system offer by some of Domestic & General's clients. This training course was delivered to call centre staff when the system was launched. The system is relatively simple and didn't require complicated role-playing or scenario based learning, so I decided to design the course to be built using rapid development tools (Articulate Rise). The course is fully responsive, working on mobiles and tablets. I also created several animations for the course using Adobe Animate CC to keep the content interesting and learners engaged.
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© 2019 - Josh Goodswen