Data Protection Act
This course was developed for Domestic & General as part of a blended learning contact centre induction. I worked closely with the course trainers to digitalise the content. The aim of the course is to educate staff about the data protection act, its principles and impact on everyone working for the company.
Compliance courses in general can be quite dry so I kept the learners engaged through interactive content an active learning. Case studies at the end of the course like the content learned to real work examples employees may face.
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© 2019 - Josh Goodswen